Last week, we had the pleasure of welcoming Carsten Heinmann to our office in Aalborg for an inspiring session on AI and Chatbots.

We covered what chatbots are and why they’re effective, leading to an exploration of how these intelligent tools has become beneficial for technical teams; by helping to diagnose issues quickly and offering real-time solutions based on technical documentation, AI-driven chatbots bring real value by boosting efficiency and collaboration.

We were also introduced to different chatbot types, with demonstrations of their uses, effective prompting methods, and real world applications. From solving technical issues and automating tasks to streamlining real-time collaboration and supporting interactive learning, AI chatbots are reshaping the way technical teams work.

It was fantastic to gain such detailed insights into chatbots - we’re excited to explore even more possibilities and see how AI will continue to drive meaningful impact.